The Wishbi Team takes your safety and security very seriously. Many measures are taken to ensure a positive experience for both Wishbi users and contributors alike. The Wishbi community is designed to reward authenticity and transparency. Below you’ll learn more about how Wishbi protects its community.

PITCHING IN MONEY AND FULFILLING WISHES
Contributors should only contribute payments to Wishbi users they personally know and trust. Same applies to fulfilling wishes. We’re often asked how a contributor can tell the authenticity of a personal wishing well found on Wishbi. Unfortunately there is no way to 100% guarantee that a user’s Wishbi wishing well page contains accurate or truthful information. As such, contributors should not make payments to any wishing wells or people unless they fully understand and trust the cause or event presented.
All transactions initiated through Wishbi are securely encrypted using Secure Socket Layer (SSL) technology. A small security indicator, usually a lock icon or green bar, will appear in the web browser you’re using to verify the security of the transaction.
Beware of wishing well contribute pages that attempt to bypass the prescribed contribution ‘pitch in’ method (ie, posting direct links to alternative payment methods). Only complete payments by clicking on the large ‘Pitch In’ button found on each Wishbi wishing well page. Please report any pages that request direct payments or users who attempt to contact you to arrange an alternative method of payment.

PROTECTING YOURSELF

What to look for when pitching in:
Wishbi contains a number of features designed to help you make an informed pitch in contribution decision. Specifically, please refer to the ‘Created By’ area located on the right hand side of each Wishbi online wishing well page.
Only pitch in to people you know & trust. When in doubt, don’t contribute.

AUTHENTIC IDENTITIES
Users are required to display their authentic identities when using Wishbi. This helps ensure that contributors understand who is collecting the money. Wishbi helps communicate account authenticity while protecting users’ personal contact information by leveraging Facebook. Each Wishbi user may connect a single Facebook account to their Wishbi user profile. In doing so, the user’s name and photo are displayed. Facebook profile link will also be visible if the user has chosen to include their Facebook account link.

RECEIVING MONEY
Wishbi users will receive one lump sum payment transferred to their nominated bank account once wishing well has conclude. All transactions initiated through Wishbi are securely encrypted using Secure Socket Layer (SSL) technology. A small security indicator, usually a lock icon or green bar, will appear in the web browser you’re using to verify the security of the transaction.
Attempting to bypass the prescribed pitch in contribution method (ie, posting direct links to alternative payment methods) is strictly prohibited by Wishbi and will result in account termination.
Please beware of, and immediately report any solicitations made through your Wishbi page using the ‘Contact’ feature. Wishbi will never contact its users through this method. Do not provide your personal contact information, such as phone number, to anyone that requests it. Ask questions and have a conversation over email if need be. Additionally, exercise caution if you receive offers from 3rd-party fundraising companies or individuals offering personal assistance.
NEVER arrange to personally meet anyone who contacts you through your Wishbi page. Report any suspicious activity directly to us.

REPORTING A PROBLEM
The Wishbi Team is extremely responsive and wants to hear from you. Immediately report any problems or concerns directly to us on our Contact Page.